Frequently Asked Questions
Everything you need to know about shopping with Prowler
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to our carrier's website to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, Prowler ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Yes, all Prowler products come with a one-year limited warranty against manufacturing defects. If you experience any issues, please reach out to our customer service team.